Refund, Return & Repair Policy
All products sold by Aussie Star Biz Pty Ltd are covered with 12 months of manufacturer warranty and goods are either replaced, repaired, or refund at Aussie Star Biz direction. Please contact us on 02 8823 4409 for any product related assistance or troubleshooting and any delivery, return or refund related assistance. Customer may return goods we have delivered by mail or by contacting at our Customer Service team. Customer bears the cost to return the goods back to us. Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
Refund, Return and Repair Policy is applicable to purchases made through our call centre channel or through our web site aussiestarbiz.com.au. We also recommend customer to immediately inspect any goods that we deliver, to ensure customer is completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to the customer. If there is any questions about this policy, please contact our Customer Service Team 02 8823 4409.
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with checkout.
If any goods arrive damaged or dead, please contact our Customer Service Team as soon as possible. Aussie Star Biz will arrange to have the damaged goods returned to a designated address and either arrange for a replacement of the goods or make a refund to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals. If return is not required, pictures of the damaged goods are a must to be eligible for refund.
Refund Amount: In any cases, refund only covers the costs of the item sold, and does not cover shipping costs, insurance costs or other cost items.
Shipping Cost: Customers are responsible for all return costs.
Goods have to be returned as received, with all components and accessories, in good package. Otherwise, a minimum restocking fee of 20% will apply. In addition, customers are responsible for any damages or human-made physical damages or scratches. The costs to recover these damages should not exceed the total costs of the product.
Refunds can only be made after we receive customer's return and after we have checked the items and packages. It usually takes no more than 14 working days.
Refunds will be made by Aussie Star Biz via the method of payment you used to make your purchase, unless agreed by both parties. Refunds will normally be processed within 14 days.
There is a 14 days cooling off period. Customer can refuse to buy or can cancel the purchase within 14 business days from the day customer make the full payment. However we will not do any refund or will not accept any cancellation if customer cancel after 14 business days. Customer can call on 02 8823 4409 for any enquiry.